Community Pharmacy Consultation Service
The NHS Community Pharmacist Consultation Service (CPCS) launched on 29th October 2019 as an Advanced Service. The service, which replaced the NUMSAS and DMIRS pilots, connects patients who have a minor illness or need an urgent supply of a medicine with a community pharmacy.
Book a confidential consultation with a pharmacist for minor illnesses, medication reviews, and treatment advice.
+442038138777
Accessible clinical advice when you need it
What to Expect During Your Consultation
Our consultation scheme provides a calm, private space where trained pharmacists take time to understand your symptoms, medical history, and any current medications. Consultations often result in safe, effective self-care advice or recommended treatments available without a GP appointment. If further investigation or urgent care is needed, pharmacists will arrange an appropriate onward referral. The service aims to improve access to clinical advice, reduce waiting times for primary care, and support better medicine use within the community.
Confidential, professional, and practical
How the Scheme Works
Appointments are designed to be straightforward and patient-focused. A pharmacist will review symptoms, check for medication interactions, and discuss safe over-the-counter options when appropriate. Consultations can cover minor infections, aches and pains, skin conditions, and medication concerns. Each session is confidential, and pharmacists can provide follow-up advice or signpost you to other NHS services if necessary. The goal is quick, effective care that keeps you informed and comfortable with treatment choices.
Fast, clinically led care close to home
Benefits of Using the Consultation Scheme
The scheme combines clinical knowledge with practical care pathways to ensure patients receive timely support. Pharmacists document consultations and can liaise with GPs or urgent care when escalation is required. Many cases are resolved in the consultation with clear instructions for self-care or medication use, improving recovery times and reducing unnecessary GP visits. The service is suitable for adults and children where appropriate, and pharmacists are trained to recognise red flags requiring urgent medical attention.
Short appointments, usually under 20 minutes
Advice and recommended over-the-counter treatments
Trained pharmacists with clinical expertise
Referral to other healthcare services if needed
Book Your Consultation
Save yourself from waiting in the queue, book an appointment by phone.
Virtual Consultation
Speak with our experienced clinicians by phone, with all appointments delivered remotely.
Receive Treatment
Get expert advice, prescribed treatment where appropriate, and onward referral if further care is required.
Key Points
Our Community Pharmacy Consultation Scheme aims to provide accessible clinical support for everyday health concerns and medication questions. Pharmacists conduct assessments, advise on self-care and over-the-counter options, and identify when further care is required. The service supports continuity of care by recording consultations and communicating with other healthcare providers as appropriate. It reduces waiting times for primary care, empowers patients with clear treatment plans, and ensures safe medication use. Appointments are suitable for a wide range of minor conditions and are delivered with respect and confidentiality.
Trained pharmacists provide clinical advice
Quick access without GP appointment
Safe recommendations and onward referrals
Frequently Asked Questions
Answers to common questions about the pharmacy consultation service.
Who can use the consultation scheme?
Anyone with minor illnesses or medication queries can use the service.
Do I need to make an appointment?
All consultations are carried out virtually or by phone, so there’s no need to visit in person. Some services may require booking, and our team will guide you through the process. But for most things you can just contact the pharmacy and we’ll be happy to help.
Is the consultation confidential?
Yes. Consultations are private and details are recorded securely according to healthcare data standards.
Will the pharmacist prescribe medicines?
Pharmacists can recommend and supply certain over-the-counter treatments; pharmacist prescribers may prescribe when clinically appropriate.
What happens if I need further care?
If further assessment is required, the pharmacist will refer you to your GP, urgent care, or emergency services as needed.
A convenient local clinical option
About the Scheme
The NHS Community Pharmacist Consultation Service (CPCS) launched on 29th October 2019 as an Advanced Service. The service, which replaced the NUMSAS and DMIRS pilots, connects patients who have a minor illness or need an urgent supply of a medicine with a community pharmacy.
The Community Pharmacy Consultation Scheme connects patients with skilled pharmacists for timely, practical healthcare advice. It reduces pressure on other services and provides a trusted route to manage minor ailments and medication issues. Consultations are respectful, private, and focused on safe outcomes.